Your privacy is something we take seriously at wdbks. This document clearly explains what data we collect, how it is used, who can access it, and what your rights are as a user.
Six core principles that underpin how wdbks handles every user's personal information.
All data transmitted between your device and wdbks servers is protected with 256-bit SSL encryption. This includes login credentials, financial transactions, and your personal details — none of which are sent in plain text.
Wdbks has never and will never sell, rent, or trade your personal information to any external party for marketing or commercial gain. Your data is used solely for the purposes stated in this policy.
Your personal data is stored on servers protected by strict access controls, multi-layered firewalls, and continuous monitoring. Only authorised wdbks staff have access, and every access is logged and audited.
You have the right to access your data, request corrections to inaccurate information, and in certain circumstances request deletion. wdbks will handle every request seriously within the stipulated timeframe.
Wdbks only collects data that is genuinely necessary to provide our services. We do not collect excessive or irrelevant information. Every type of data collected has a clear operational justification.
When this Privacy Policy is updated, you will be notified via in-platform notifications or email. Every amendment will be clearly explained so you always know what has changed and how it affects you.
Wdbks is committed to protecting the privacy of all users on our platform. This Privacy Policy describes our data handling practices — including what information we collect, why we need it, how it is stored, who can access it, and what your choices and rights are as a user.
This document applies to all users accessing the wdbks platform via the website, Android or iOS mobile app, and all our customer support channels. By registering or using the wdbks platform, you agree to the practices described herein.
Note: This Privacy Policy is to be read together with Terms and Conditions wdbks. Both documents form the complete agreement between you and wdbks regarding use of the platform.
Wdbks collects data in accordance with the minimization principle — only information that is genuinely necessary to provide, secure, and improve our services. The following are the main categories of data we collect:
| Data Categories | Primary Purpose | Retention Period |
|---|---|---|
| Registration Information | Account management, communications | Lifetime of account + 5 years |
| KYC Documents | Identity verification, compliance | 5 years after account closure |
| Transaction Records | Finance, audit, compliance | 7 years (legal requirement) |
| Usage Logs | Security, product improvement | 90 rolling days |
| Cookie Data | User experience, analytics | By cookie type (see Section 6) |
Every piece of data collected by wdbks is used for a legitimate and necessary purpose. We do not use data for purposes not stated in this policy without your prior consent.
The primary purpose of your data is to enable us to provide wdbks platform services — including managing your account, processing deposits and withdrawals, recording gaming activity, verifying your identity, and granting access to all platform features.
Wdbks uses usage data and device information to detect suspicious activity, unauthorized login attempts, identity fraud, or the use of multiple accounts. This is to protect you and all other users on the platform.
Wdbks uses your email address and phone number to send:
Anonymised usage data helps the wdbks team understand how users interact with the platform, identify areas for improvement, and develop more useful new features.
Wdbks only shares users' personal data in limited and lawful situations. We never selling your data to any party for marketing or commercial gain.
Wdbks works with third-party providers that help us operate the platform — including gaming software providers, payment gateways, identity verification services, and cloud infrastructure providers. All such providers are bound by strict data protection agreements and may only use your data for specified purposes.
Wdbks will disclose personal data if required by law, court order, or directive from a legitimate authority — including financial crime investigations and anti-money laundering (AML) regulatory compliance.
International Data Transfers: In some cases, your data may be processed on servers located outside Malaysia. wdbks ensures that all international data transfers comply with data protection standards equivalent to or higher than those required in Malaysia.
Wdbks continuously invests in security infrastructure to protect your data from unauthorized access, loss, disclosure, or modification. Our key security measures include:
Shared Responsibility: While wdbks implements comprehensive security measures, the safety of your account also depends on your own actions — such as using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity.
The wdbks platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and analyze platform usage.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the wdbks platform.
As a wdbks platform user, you have the following rights regarding your personal data:
To exercise any of these rights, contact the wdbks customer support team via live chat on the platform. We will process your request within 30 business days.
Wdbks retains personal data for as long as your account is active or as long as necessary to provide services, fulfill legal obligations, or resolve any outstanding disputes.
After account closure, most personal data will be deleted within 90 days, except for financial records and KYC documents that must be retained longer in accordance with anti-money laundering laws and relevant financial regulations.
Data retained for legal compliance purposes is kept in a more restricted environment with tighter access controls and is only accessed when strictly necessary.
As a responsible financial platform, wdbks conducts Know Your Customer (KYC) procedures to meet regulatory compliance requirements and prevent money laundering.
Information collected during the KYC process — including identity documents and proof of address — is stored with high security and accessed only by authorized personnel for verification and compliance purposes. This information is not used for any other purpose without your consent.
Importance of KYC: The KYC process protects you and all other users from identity fraud and illicit financial activity. wdbks regards this compliance as an essential part of our responsibility to the user community.
Wdbks reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant amendments are made, we will:
Continued use of the wdbks platform after any amendment takes effect means you accept the updated policy. If you disagree with the changes, you have the right to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by wdbks, our support team is ready to assist through the various channels available on the platform.
The wdbks support team operates 24 hours a day, 7 days a week in Bahasa Malaysia and English. All privacy-related inquiries are handled by staff trained in data handling and privacy protection.
How to Contact Us: Use the live chat in the wdbks app or web platform to reach our support team. Please include "Privacy Enquiry" in your message so it can be directed to the right team faster.
All these rights can be exercised by contacting the wdbks support team. There is no charge for submitting any privacy rights request.
With transparent data protection and the highest level of security, wdbks is a platform you can trust completely.